1. Who We Are
IronCAD is a product of Ironclad Thor Industries LLC, a Maryland limited liability company doing business as "IronCAD" (referred to in these Terms as "IronCAD," "we," "us," or "our"). Our mailing address is PO Box 307, Linthicum Heights, MD 21090, United States. You can reach us at contact@ironcladthor.com.
2. Agreement to These Terms
These Terms of Service ("Terms") govern your access to and use of the IronCAD website at ironcad.tech, the IronCAD software application, and related services (together, the "Service"). By creating an account, purchasing a subscription, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy and Refund & Cancellation Policy, which are incorporated by reference. If you do not agree, do not use the Service.
If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.
3. Eligibility and Accounts
You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, current information and to keep it updated. Notify us promptly of any unauthorized use of your account.
4. The Service and Your License
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes during your subscription term. The Service, including its software, design, text, graphics, and all related intellectual property, is owned by Ironclad Thor Industries LLC or its licensors. Except for the limited license above, no rights are granted to you. You may not copy, modify, distribute, sell, lease, reverse engineer, or attempt to extract the source code of the Service, except to the extent applicable law permits notwithstanding this restriction.
5. Automatic Renewal — Important Disclosures
Please read this section carefully. It describes a subscription that renews automatically.
- Paid subscription; payment method required. A valid payment method is required at sign-up, and your first charge is made immediately when you subscribe.
- What you are charged. You are charged the plan price you selected at sign-up, immediately at checkout, and then automatically at the start of each subsequent billing term until you cancel.
- Automatic renewal. Paid subscriptions renew automatically at the end of each billing term (as selected at checkout) at the then-current price, until canceled. For any subscription term longer than 31 days, we will send a renewal reminder no less than 5 days and no more than 30 days before the renewal charge, including any price change and instructions for canceling.
- Cancellation is as easy as sign-up. You may cancel at any time online through your account settings — the same medium you used to subscribe — without contacting support, in a cost-effective, timely, and easy-to-use manner. Cancellation takes effect at the end of the current billing period. See our Refund & Cancellation Policy for details.
These disclosures are made in accordance with Maryland's automatic-renewal law (2025 Md. Laws chs. 204–205, S.B. 49/H.B. 107, effective June 1, 2026) and the federal Restore Online Shoppers' Confidence Act, 15 U.S.C. §§ 8401–8405.
6. Fees, Billing, and Taxes
Fees for each plan are displayed at checkout. Payments are processed by our third-party payment processor (Stripe); we do not store your full card number. You authorize us and our processor to charge your payment method for the subscription fees, applicable taxes, and any other amounts you authorize. If a charge fails, we may retry it and may suspend the Service until payment is received. We may change prices with notice; price changes take effect at your next renewal, and the renewal reminder described in Section 5 will state any new price. Fees are exclusive of taxes; you are responsible for applicable sales, use, or similar taxes, which we will collect where required.
7. Refunds and Cancellation
Cancellation mechanics and refund eligibility are governed by our Refund & Cancellation Policy, which is part of these Terms. Nothing in that policy limits any non-waivable right you have under applicable law.
8. Your Content
You retain ownership of the incident records, unit and apparatus data, personnel and roster records, location and map data, documents, and other content you or your agency create in or upload to the Service ("User Content"). You grant us a limited license to host, store, process, back up, and display User Content solely to operate, secure, and improve the Service and as otherwise permitted by our Privacy Policy. You are responsible for your User Content and represent that you have the rights necessary to use it with the Service. We may remove User Content that violates these Terms or applicable law.
9. Acceptable Use
You agree not to: (a) use the Service in violation of any law or regulation; (b) infringe or misappropriate the intellectual property or privacy rights of others; (c) upload malicious code or interfere with the operation, security, or integrity of the Service; (d) attempt to gain unauthorized access to the Service, other accounts, or our systems; (e) resell, sublicense, or provide the Service to third parties as a service bureau without our written consent; (f) use automated means to scrape or harvest data from the Service except through interfaces we provide; or (g) use the Service to develop a competing product. We may suspend or terminate accounts that violate this section.
10. Third-Party Services
The Service may interoperate with or link to third-party services (for example, payment processing and cloud hosting). Your use of a third-party service is governed by that party's terms, and we are not responsible for third-party services.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
Public-safety and dispatch operations. IronCAD is computer-aided dispatch software designed to support emergency communications and dispatch operations. It is a tool that supports — and does not replace — your agency's dispatch policies, procedures, training, and the requirements of your authority having jurisdiction (AHJ). Your agency remains solely responsible for: (a) its own call-handling, dispatch, and emergency-response decisions; (b) compliance with the federal, state, and local requirements applicable to its operations, including any 911/E911/NG911, FCC, or state emergency-number requirements that apply to the agency; and (c) maintaining backup and continuity-of-operations procedures, including independent means of dispatch and communications, for use if the Service is degraded or unavailable. Like any networked software, the Service depends on internet connectivity, hosting infrastructure, and data sources outside our control; unit locations, statuses, alerts, and other operational data may be delayed, incomplete, or unavailable. Critical information should be verified through your agency's established procedures before operational decisions are made.
Not for public emergency reporting. The Service is a tool for agencies and response organizations. If you are a member of the public experiencing an emergency, call 911 (or your local emergency number). Do not attempt to request emergency assistance through the Service or this website.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR $100 IF YOU HAVE PAID NOTHING). THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
13. Indemnification
You will defend, indemnify, and hold harmless Ironclad Thor Industries LLC and its members, officers, and agents from and against claims, damages, and expenses (including reasonable attorneys' fees) arising out of your User Content, your use of the Service in violation of these Terms, or your violation of applicable law or third-party rights.
14. Term, Suspension, and Termination
These Terms apply while you use the Service. You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access for material breach of these Terms, for non-payment, or if required by law; where practicable, we will provide notice and an opportunity to cure. Upon termination, your license ends. For thirty (30) days after termination or expiration, we will make your User Content available for export on request, after which we may delete it in the ordinary course, subject to our Privacy Policy and legal retention obligations. Sections 8 and 11 through 17 survive termination.
15. Changes to the Service or These Terms
We may modify the Service, and we may update these Terms from time to time. If we make a material change to these Terms, we will notify you (for example, by email or an in-product notice) before the change takes effect. Material changes apply prospectively from the stated effective date; your continued use of the Service after that date constitutes acceptance. If you do not agree to a change, cancel your subscription before the change takes effect.
16. Governing Law and Venue
These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules. Except where applicable law provides otherwise, any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Anne Arundel County, Maryland (or the U.S. District Court for the District of Maryland), and each party consents to personal jurisdiction and venue there. Nothing in this section limits a consumer's non-waivable rights, including rights under the Maryland Consumer Protection Act, Md. Code Ann., Com. Law § 13-101 et seq.
17. General
These Terms, together with the Privacy Policy, the Refund & Cancellation Policy, and any order or checkout page, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to us must be sent to the mailing address in Section 1 or to contact@ironcladthor.com; notices to you may be sent to the email address on your account.
18. Contact
Ironclad Thor Industries LLC d/b/a IronCAD — PO Box 307, Linthicum Heights, MD 21090 — contact@ironcladthor.com.