Refund & Cancellation Policy

This policy explains how IronCAD subscription billing, cancellation, and refunds work. It is part of, and uses the definitions in, our Terms of Service. IronCAD is a product of Ironclad Thor Industries LLC, PO Box 307, Linthicum Heights, MD 21090.

1. Subscriptions and Billing

• Your subscription begins when you sign up. A valid payment method is required at sign-up, and your first charge is made immediately when you subscribe.
• You are charged the plan price you selected at checkout, and then automatically at the start of each subsequent billing term until you cancel.

2. How to Cancel

• Cancel online at any time from Account → Subscription → Cancel — the same online method you used to sign up. No phone call, email, chat session, or retention conversation is required.
• Cancellation takes effect at the end of the current billing period. You keep access until then.
• We will confirm your cancellation by email. If you believe you canceled but were charged, contact contact@ironcladthor.com and we will investigate promptly.

3. Automatic Renewal and Renewal Notices

• Paid subscriptions renew automatically at the end of each billing term (as selected at checkout) until canceled.
• For any term longer than 31 days, we send a renewal reminder no less than 5 days and no more than 30 days before the renewal charge, including the renewal price (and any price change) and how to cancel.
• Price changes never apply mid-term; they take effect only at renewal, after the notice described above.

4. Refunds

• Your first charge: contact us at contact@ironcladthor.com within 14 days of your first subscription charge and we will refund it in full.
• Renewal charges: contact us within 7 days of a renewal charge you did not intend and we will refund it, provided the Service has not been materially used in the new term.
• Otherwise, fees are non-refundable and we do not prorate refunds for cancellation mid-term — you keep access through the period you paid for.
• Nothing in this policy limits refunds or other remedies required by applicable law, including the Maryland Consumer Protection Act. Refunds are issued to the original payment method, normally within 5–10 business days of approval.

5. Billing Disputes

Please contact us before disputing a charge with your card issuer — most issues (duplicate charge, failed cancellation, unrecognized charge) are resolved faster by contact@ironcladthor.com. We respond to billing inquiries within 2 business days.

6. Questions

Ironclad Thor Industries LLC d/b/a IronCAD — PO Box 307, Linthicum Heights, MD 21090 — contact@ironcladthor.com.

Disclosures in this policy are made in accordance with Maryland's automatic-renewal law (2025 Md. Laws chs. 204–205, S.B. 49/H.B. 107, effective June 1, 2026) and the Restore Online Shoppers' Confidence Act, 15 U.S.C. §§ 8401–8405.